FREQUENTLY ASKED QUESTIONS
When will my order arrive?
You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.
How can I track my package?
When your order ships, you will receive a confirmation email containing tracking information. You can also track your order by logging into your account; select “recent orders” followed by “order details.” From there, you will be able to see if the order is awaiting fulfillment or has shipped.
If you do not have an account, you can check your order status Here by entering your order number, email address and billing zip code.
When will my order ship?
Pending order verification and credit approval, orders placed with Economy ship within 7 to 14 days and orders placed with Fast Shipping will ship within 3 to 5 days. Orders placed with an expedited shipping method will ship within 1 day.
If you do not have an account, you can check your order status here by entering your order number, email address, and billing zip code.
Do you ship with Eco-Friendly packaging?
Aeronautica Militare is proud to offer Eco-Friendly packaging, designed to minimize waste. By selecting this packaging option, your order will arrive without:
- Plastic or paper inserts
- Hangers or garment bags
- Paper invoices, return forms, or labels
Please note, fragile or special items may have additional packaging to ensure quality.
To receive Eco-Friendly packaging, select the check box “I would like to receive eco-friendly packaging with this order” while on the Shipping page in the order checkout process.
How long is the order processing time?
Order processing times vary based on the shipping method. For information, click Shipping & Handling
Does the invoice include the prices if I ship the item as a gift?
No. Selecting gift packaging or gift messaging removes the prices from the invoice.
How will the family I am shipping gifts to know which gift is for each person?
On the bottom of each gift wrapped box is a small sticker that contains a number corresponding to each item on your packing invoice.
I entered my email address incorrectly on my order, how can I get a status on my package?
Contact Customer Assistance via phone, email, or chat, and we will be happy to assist you.
RETURNS & EXCHANGES
If I’m not happy with my purchase, can I return it?
If you are not entirely satisfied with your recent AeronauticaMilitare.eu order, we will gladly accept the return of items that are in new condition and have not been worn, washed, or altered.
Returns must be made according to the guidelines of our Return Policy.
How long will it take to process my return?
Please allow up to 12 days for us to receive and process your return. You will receive an email notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
If I want to exchange an item for a different size or color, how do I do that?
We are not able to process exchanges. If you need a new size or color, you may place a new order online at AeronauticaMilitare.eu or by calling us at +370 698 78481.
ORDERING & PAYMENT
What forms of payment can I use?
AeronauticaMilitare.eu accepts the following forms of payment:
Credit cards: Visa, MasterCard, American Express
Other forms of payment: Online gift certificates, Aeronautica Militare gift cards, Credit Card gift cards*, PayPal
We do not accept: CODs, Layaway, Personal checks, Money orders
*Credit Card gift cards can only be redeemed for orders less than or equal to the full amount on the gift card. Orders cannot be split between two forms of payment when using a Credit Card gift cards.
How does PayPal work?
PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the AeronauticaMilitare.eu website and choose your method of payment. Your funds are transferred immediately and securely.
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
If you make a purchase using PayPal, you cannot return in stores.
How do I contact PayPal Customer Service?
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.
If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone: Customer Service: +370 698 78481, 4 AM, PDT, to 10 PM, PDT, Monday through Friday 6 AM, PDT, to 8 PM, PDT, Saturday and Sunday.
Can I see a record of my AeronauticaMilitare.eu transactions?
Customers who register for an account can easily access their Order History, with all details regarding past purchases and status of pending orders.
To create a gift receipt, click the “Add a Gift Message” option during the checkout process. The recipient will then receive a gift receipt suppressing all merchandise pricing information.
Additionally, if you are buying multiple items, the “Add a Gift Message” checkbox must be selected next to each product in the order to suppress all pricing on the receipt.
Do you have a personal shopping service?
Yes, we do. Just write an email to [email protected] and ask to speak with a personal shopper, who will make recommendations, provide you with product information, and answer any questions you may have.
An item I like is sold out in my size, when will you receive additional inventory?
We’re unable to determine if and when we will receive additional inventory; however, to be added to the waitlist for a product, enter your email address on the product page in the field provided and click “add to waitlist.”
Are there any limitations regarding promo codes?
If you receive a promo code for use at AeronauticaMilitare.eu, you may redeem it in your shopping bag or on the payment page at checkout. Restrictions may apply. If you have any additional questions, please contact Customer Assistance.
Why should I register with AeronauticaMilitare.eu?
By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, create and share wish lists, review your order history, and easily update billing and shipping information. Not only will shopping be easier, but your entire experience with us will become customized over time. Create an Account
Is there a risk to storing my information online with you?
Your security and privacy is important to us. For this reason, we use rigorous safeguards to protect the personal information of our customers. Our online Privacy Notice describes in detail the types of information we gather, how we use it, and how we protect it.
Do you sell my information to other companies?
AeronauticaMilitare.eu does not sell or trade with third parties your personal information gathered online, such as email addresses, personal information collected as part of an online survey, or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For complete details about how we use and protect your personal information, please see our online Privacy Notice.
I forgot my password, what should I do?
If you’ve forgotten your password, you can reset it here or contact a Customer Assistance representative.
How do I care for my purchase?
If you have a question about the proper care or fabric treatment of any of our items, please reference the item on our website, email us at [email protected]
Are there any current promotions?
Please register your email address with us to stay up to date on our promotions and special offers throughout the year. To view promotions on AeronauticaMilitare.eu, click “Sale” from the top menu.
Can I include multiple items in one gift box?
No. Items must be gift packaged individually, with the exception of our pre-packaged gift sets.
How can I find out about employment opportunities at Omega Action LTD?
We offer many exciting career opportunities and are always searching for the most talented people to join our team. Please visit our Careers website to view all current openings.
We will contact only those persons selected for further consideration.
How can I learn more about the history of Aeronautica Militare?
Visit About Us to read about the history of the brand, our philanthropic efforts, and more.
Do you have a catalog?
AM Mag, which features stories inspired by the Aeronautica Militare lifestyle, is available online.