Return Policy

Return Policy

OUR RETURN POLICY

We want you to be entirely satisfied with your AeronauticaMilitare.eu purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice.

HOLIDAY RETURN PERIOD

Purchases made between November 13 and December 24, 2019, are eligible for return through February 1, 2020

TIMING FOR A RETURN

To receive your refund to your original method of payment, your online return must be initiated within 30 days of the order shipment date.

  Within 30 Days
 
  • Full-Price Items
  • Sale Items
  • Gifts You Received

The following items cannot be returned:

  Cannot Return
 
  • Personalized Items
  • Gift Boxes
 

START YOUR FREE ONLINE RETURN

Already have an account? Click Here

Making a Return

We offer the following options to return items in your order:

1. SUBMIT A FREE ONLINE RETURN

There’s absolutely no cost to return your purchase. Returning online is the quickest and easiest option. If you already have a Aeronautica Militare account, follow the steps below to start your online return.

  1. Sign into your Aeronautica Militare account and proceed to Orders/Returns.
  2. Click the Order Details/Returns button that includes item(s) to return.
  3. Within the Order Summary page, select RETURNS.
  4. Select the check mark in the upper corner of the item being returned
  5. Fill out the reasons for the return
  6. Click Done
  7. Click Next
  8. Select how you would like to return your item(s):
  • By Mail (Securely pack and seal your package and drop it off at the nearest FedEx/DHL/UPS or any other location)
  1. Upon submitting your online return, you will receive a printable return label, which will also be emailed to you.

 

2. RETURN TO A STORE

Merchandise purchased at AeronauticaMilitare.eu may be returned to only Lithuanian Aeronautica Militare store in the Lithuania. You must have your invoice with you at the time of return. Returns must follow the guidelines in our return policy. Refunds will be made in the form of the original payment.

STEP 1

Complete the form.

STEP 2

Pack the box.

STEP 3

Drop it off.

 

3. RETURN BY MAIL

  • Use the postage-paid return label provided in your packaging.
  • Affix the return label to your box.
  • Leave your package where you normally leave outgoing mail or take it to your local post office.
  • The package should be mailed to the following address:

 

RL E-COMMERCE / RETURNS DEPARTMENT

Konstitucijos pr. 7a, Vilnius LT-09307, Lithuania

Receiving Your Refund

Please allow up to two weeks for us to receive and process your return. Return tracking information will be available up to three days after mailing. You will receive an email once your return is processed. Please allow up to an additional 5 business days for the credit to post to your account. We will credit your original form of payment unless otherwise specified.

If you have lost or misplaced your return label, print a new one using your order number and billing zip code. If you need further assistance, please email us at [email protected]